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Privacy Policy

Effective: November 20, 2023

This Privacy Policy (the "Policy") describes how Known Plants, LLC, a South Carolina limited liability company ( "Company," "we," or "us") collects, stores, uses, and discloses personal information from our users ("you", "user") in connection with our service and website located at www.knownplants.com including mobile or localized versions and related domains / sub-domains (the "Platform").

Please read and make sure you understand this Policy and the Data Protection Addendum ("Addendum") which forms an inseparable part of the present Policy and the Policy shall be construed in a manner of the provisions of the Addendum. If you do not agree with this Policy, the Addendum or our practices, you may not use our Platform or our services (the "Services"). This Policy and the Addendum may change from time to time and as an inseparable part, incorporated into our Terms of Use. Your continued use of our Platform and Services constitutes your acceptance of those changes. We encourage you to review this Policy periodically.

Please note that the present Policy only applies to the data processing relationship between Company and you either as a natural person, or as a legal entity's representative. In relation to users as natural persons located within the European Union ("EU") member countries, according to the provisions of the GDPR, Company shall be deemed as data processor.

By using the Services of the Company, you or a legal entity you represent as our user shall be deemed as a data controller and the Company shall be considered as a data processor. The rights and obligations regarding to the relationship between you as data controller and the Company as data processor is governed by the Addendum.

The Company may from time to time handle personal data collected from individuals located within the EU member countries. Consistent with the regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("General Data Protection Regulation" or "GDPR") Company grants the enhanced data protection for the individuals located within the EU. Our adherence to the GDPR regarding the personal data collected from individuals located within the EU is detailed in this Policy.

In respect of Californian individuals Company complies with the Senate Bill No. 1121 California Consumer Privacy Act of 2018 ("CCPA"). For Californian individuals, this Policy and Company's CCPA Notice shall apply.

1. What does this Privacy Policy cover?

This Policy covers Company's treatment of information that Company gathers when you are accessing Company's Platform as a user and when you use Company's Services. Also, this Policy covers Company's treatment of your information that Company shares with Company's business partners. This Policy does not apply to the practices of third parties that Company does not own or control (such as third-party Platforms that you may access from the Platform), or to individuals that Company does not employ or manage.

2. What information does Company collect?

The information we gather from users enables Company to personalize and improve our Services and to allow our users to set up accounts on the Platform. We collect the following types of information from our users and their customers:

2.1 Information You Provide to Us:

We receive and store any information you as our user enter on our Platform or provide to us in any other way. The types of information collected include, without limitation, your full name, email address, mailing address of billing party, phone number of billing party, password, contact information and content consumed on the Platform. Some of this information is not mandatory but may be necessary to use all of our functions.

In addition, we may collect the following financial data: account holder name, bank name, account number, currency of account. For taxation reasons, we may need to collect Tax ID (US: tin: SSIN/EIN), citizenship, country of residence. In some cases, we'll need to ask for a government ID, Green Card, or other proof of address or proof of residency status as regulated by taxation law.

2.2 Information Collected Automatically:

We receive and store certain types of information whenever you as our user interact with our Platform or Services. Company automatically receives and records information on our server logs from your browser including your IP address, unique device identifier, browser characteristics, domain and other system settings, search queries, device characteristics, operating system type, language preferences, referring URLs, actions taken on our Platform, page requested, content consumed (e.g., viewed, uploaded, and shared), dates and times of Platform visits, and other information associated with other files stored on your device.

2.3 Information we receive from you regarding your users and from third parties:

By providing our Services we receive and collect certain personal data on the customers of our users that is provided to us by third parties (e.g. Helpdesks, CRMs, Surveys, Email) and we also receive personal data for the purpose of processing directly from our users including, but not limited to the uploaded or shared personal data of our user's customers, like name, e-mail, phone number, address, gender, age or IP address.

If the provisions of the GDPR shall apply, in that relationship regarding to the personal data of your customers you shall be deemed as data controller, and therefore you as our user are also responsible to comply with the provisions of the GDPR. Please note, that in such case the data processing relationship between the data controller and the data processor shall be governed by a written contract, and such written contract shall satisfy the requirements of Article 28 of the GDPR.

3. What About Cookies?

The Company only collects cookies that are necessary for our Platform to function properly, such as session based authentication. Please see our cookie policy by visiting https://www.knownplants.com/legal/cookies in order to find out how our cookies work.

4. How Does Company Use My Information?

We may use your information, including your personal information, as follows:

4.1 We process the following personal data for the purpose and on the legal basis of the performance of the contract, product and service fulfillment:

  • Full name
  • Email address
  • Mailing address
  • Financial data: account holder name, bank name, credit card, account number, currency of account

The information you provide is used for purposes such as responding to your requests for certain products and services, customizing the content you see, communicating with you about specials, sales offers, and new features, and responding to problems with our Services.

4.2 We process the following personal information based on your consent for marketing purposes, newsletters, receipt messages, e-mails, and mobile messages.

You shall always have the right to withdraw your consent at any time.

4.3 We process personal data for the purpose and on the legal basis of compliance with legal obligations to prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.

4.4 We process the following personal data for the purpose and on the legal basis of the legitimate interests of the Company, to improve the effectiveness of the Platform, our Services, and marketing efforts, to conduct research and analysis, including focus groups and surveys and to perform other business activities as needed.

5. How Long We Retain Your Personal Data?

We will retain your personal data for so long as it is needed to fulfill the purposes outlined in this Policy or until you withdraw your consent, unless a longer retention period is required or permitted by law. When we have no longer or no legal basis to process your personal information, we will either delete or anonymize it.

6. Will Company share any of the information it receives?

Information about our users is an integral part of our business, and we may share such information with our affiliated entities. Except as expressly described below, we neither rent nor sell your information to other people or nonaffiliated companies unless we have your permission.

6.1 Third Party Service Providers:

We may share certain personal information with third party vendors who supply software applications, web hosting and other technologies for the Platform and the Services.

6.2 List of Third Party Service Providers

The list of third party service providers can be found at https://www.knownplants.com/help/third-parties

6.3 Company may release your information:

  1. in response to subpoenas, court orders or legal process, to the extent permitted and as restricted by law;
  2. when disclosure is required to maintain the security and integrity of the Platform, or to protect any user's security or the security of other persons;
  3. when disclosure is directed or consented to by the user who has input the personal information; or
  4. in the event that we go through a business transition, such as a merger, divestiture, acquisition, liquidation or sale of all or a portion of its assets.

6.5 Opt-In for Promotions:

We do not share personally identifiable information with other third-party organizations for their marketing or promotional use without your consent.

7. Is information about me secure?

We take commercially reasonable measures to protect all collected information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Please understand that you can help keep your information secure by choosing and protecting your password appropriately, not sharing your password and preventing others from using your computer.

8. Children's Privacy

Our Platform is not directed to children under 16 and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information of a child under 16 we will take steps to delete such information from our files as soon as possible. If you are aware of anyone under 16 using the Platform, please contact us at support@knownplants.com.

9. Links to Third Party Sites and Services

This Platform may contain links to third party Platforms operated by individuals or companies unrelated to us. Please be aware that we are not responsible for the privacy practices of such third party Platforms and services.

10. Your Privacy Rights

If you have a Platform account, you can log in to view and update your account information. You have the right to obtain confirmation of whether or not we are processing personal data relating to you, have the data corrected, amended or deleted where it is inaccurate or processed in violation of the GDPR.

We encourage you to contact us at support@knownplants.com with your questions or concerns, or to request edits to your personal information. Requests to access, change or remove your personal data will be handled within 30 days.

10.2 Additional Rights for EU Territory:

If you are from the territory of the EU, you may have the right to exercise additional rights available to you under applicable laws, including:

  • Right of Erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you.
  • Right to Object to Processing: You may have the right to request Company to stop processing your personal information and/or to stop sending you marketing communications.
  • Right to Restrict Processing: You may have the right to request that we restrict processing of your personal information in certain circumstances.
  • Right to Data Portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format.

If you would like to exercise such rights, please contact us at support@knownplants.com. You also have the right to complain to the EU Data Protection Authority about our collection and use of your personal data.

11. Recourse, Enforcement and Liability

Company is committed to protecting your personal data as set forth in this Policy. If you think we are not in compliance with our Policy, or if you have any question or if you wish to take any other action concerning this Policy, contact us at support@knownplants.com. You can also contact us at our mailing address: PO Box 31132, Greenville, SC 29608. We will investigate your complaint, take the appropriate action and report back to you within 30 days.

12. Modifications to this Policy

We will modify this Policy if our privacy practices change. We will notify you of such changes by posting the modified version on our Platform and indicating the date it was last modified. The date this Policy was last modified is at the top of this page.

13. For users in California

If you are a user in California, the Company's Privacy Notice for California Consumers at https://www.knownplants.com/legal/ccpa applies to you.

14. Questions

If you have any questions concerning this Policy or the Services, please contact us at support@knownplants.com. You can also contact us at our mailing address: PO Box 31132, Greenville, SC 29608.